FAQs

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How are Evergreen Capsules different or better than other reusable coffee capsules?

Evergreen Capsules are all made of stainless steel 304, which guarantees they will make a very tasty coffee by sustaining the machine's pressure, contrary to plastic reusable capsules.
On top of that, the Evergreen Capsules arethe ONLY 100% reusable coffee capsule that do not require to buy extra lidsto make them work.

Is there a money-back guarantee?

Yes, we are very confident in our capsules so we offer a 30-day money back guarantee. 

In the unlikely event that you are not satisfied within 30 days of receiving your order, then we will happily provide you with a full refund. 

To apply for a refund just follow the simple steps below: 

1. Contact our support team at the following email address (contact@evergreen-capsules.com), request a refund and explain the reason why you want to receive the refund. We advise using videos or images to help demonstrate any issues you are experiencing. 

2. Our support team will respond within 48hrs to inform you that your refund request has been received. They will provide you with a return address.

Please note that we are a small company, so we are not able to offer free returns at this time.

Can you use them for tea?

Yes! You can put tea bags or dry tea in the capsule. Fill it halfway and you will get at least 2 cups of tea instantly. Depending on the tea you use, you can even get yummy foam on top!

What machine will work with these capsules?

The Nespresso capsules are compatible with all the Nespresso machines except the Mi-scishare.
For all the other type of capsules, please refer to the product page. Most of them are made to be compatible to the widest range of machines.

Won’t a stainless steel capsule damage the machine?

No, thousands of tests have been doneand the pressure points of the machine do not receive any excessive force.

What coffee can I use?

You can use any coffee that you want, but it should be finely ground. Usually, Espresso type of grind work really good with our capsules, like for instance Lavazza Espresso or Lavazza Qualita Oro.

The machine normally pierces through the capsule, how do your capsules not get damaged?

There are already pre drilled holes on the capsule's body and its shape is slightly different than the original capsules to make sure neither the capsule nor the machine get damaged during the process.

Should I get a tamper with my order?

If this is your first order, we recommend you choose one of our options with the tamper included (capsule + 1 tamper), it will help you get better results.